Program Policies
Program Registration: A parent/guardian or grandparent must register anyone under the age of 18 years old. Special Events and Trips are an exception.
Registration Deadline: Sometimes programs are cancelled because patrons wait too long to register. Most programs, unless otherwise noted, will have a registration deadline of two business days prior to the program start date (example: if the program is scheduled to start on a Friday, registration deadline will be on Wednesday. Monday program start dates will have a registration deadline of the prior Thursday). Please register early to avoid disappointment.
Late Registration Policy: Registration may be taken after the deadline, if in fact, the program has reached their minimum and there is space available. Waiting to register until the deadline does not guarantee you a spot in the program; the program may already be full. Registrations accepted after the deadline will be assessed a $5 late fee.
Recreation Authority Program Cancellation: The Recreation Authority of Roseville & Eastpointe reserves the right to cancel any class or program and a full refund will be processed. Online or Credit/Debit registration refunds will be less the additional processing fee. Classes or programs will be cancelled prior to the day of class in order to give registered participants adequate notice. However, if a class is scheduled to start on a Monday, notice will be given on the prior Friday. If a program is cancelled after a program has started, a refund will be issued based on the number of classes that are missed. If a program's time and dates are altered by the Recreation Authority after the program has started and you are no longer able to attend the program due to the change, it is the responsibility of the household to contact the Recreation Authority within seven business days following the notification of the program change to receive a pro-rated refund.
Individual Cancellations: Should a participant need to cancel out of a class or program a $5 processing fee will be held and a refund or credit will be issued based on time of refund request. Any refund for a class must be requested before the second session of the registered class. Full refunds minus a $5 processing fee will only be available before the second class or prior to class starting. NO REFUNDS will be given after the second class has started. Online or Credit/Debit registrations will be less the processing fee paid at the time of registration on top of the department processing fee. Sports league refunds will have an additional uniform fee processed, this uniform is yours and will be available for pick up once it is sorted by the Recreation Authority staff. If any class or activity includes a uniform or materials fee, this fee will not be refunded. Refunds will not be given for special events unless it is determined by the Recreation Authority.
Refund Return: A refund check will be processed and mailed 3-4 weeks following the request for the refund.
